Showing posts with label listening. Show all posts
Showing posts with label listening. Show all posts

Friday, 27 June 2014

Happy, healthy, resilient people do it better

In my last post I talked about the importance of having a wellbeing perspective in the front of our minds when teaching others. I talked about happy, healthy, resilient people learning better. 
As I was writing it I kept thinking that this doesn't only apply to teaching and learning, in fact I think it applies to so many different settings it is kind of a good mantra for life really. 



How we feel influences how we think which then influences how we act. Happy healthy people make better decisions, they have the brain space to think more clearly and therefore respond more thoughtfully. Their sense of esteem is higher and generally speaking I think when we are happier, healthier and more resilient we feel more competent and confident.   

Happy, healthy, resilient people work better 
The wellbeing of those we work with is important. I genuinely believe that part of my role as a leader is to be aware of what is happening for the people I work with because I am then in a better position to support and empower them to do the best job they can in the circumstances. Feeling like you are doing a good job and that what you do is important and valued is a helpful part of building self esteem which contributes to a greater sense of wellbeing which in turn creates better outcomes at work. If our people are able to perform well then our whole organisation succeeds so it makes business sense to encourage wellbeing in the team as well as the obvious moral obligation.
As a leader of a geographically diverse team it meant that communication was key. I read and re-read messages before I sent them out to ensure that as much as possible I was avoiding mixed messages or increasing anxiety or stress, to be fair I didn't always get it right but I tried. Listening to what people said about themselves and others, listening out for anything that was a bit out of character and following up in some way was vital. I guess it came down to knowing my team, staying aware and being available as well as encouraging networks where possible to provide support. 

Happy, healthy, resilient people play better
If you are involved in a team or social group of any description then this is a useful thought to keep in mind. Recently in our little township we went through quite an upheaval when a major employer in the district downsized significantly. This had an impact on our small group of volunteer parents at our local playcentre, and remaining mindful about that was vital in keeping things moving along and our children continuing to have a great time learning in a positive social environment. In order to do this checking in with people helped. Asking every so often asking how people were getting on and if they were OK helped, but listening helped most. It is great that we have a community of parents who ensured that people were supported and had someone to talk to. 
If everyone on the team is working to support the others then all can be at their best, it goes back to what a theatrical director of mine used to say (in fact she still does) that if everyone on stage is working to make everyone else look great then we will have a great performance. This is relates so beautifully to any team. 

Happy, healthy, resilient people behave better 
I have a three year old and he is amazing (of course I am biased). One of the things that makes him amazing is that when things are out of balance he will let me know, often it is behavioural rather than verbally stated. For example, when I have been on the computer for too long he will climb on my knee, pushing the laptop away and grab my face telling me to look at him. Now, at that time I have a choice, I can give him a little of what he needs to get back in balance or push him away. Pushing him away does not solve my problem nor does it resolve his. In this moment I can lean into connection, self-regulation is built through co-regulation, it's my job as the adult in the relationship to support his growth. This sometimes means putting down the computer for five minutes and having a tickle time. 
This does not only relate to children. If we are out of balance and our needs are going unmet even as adults we may act out. Potentially we act out in more subtle ways but it still impacts on our relationships. In the workplace we may find that people start gossiping, holding back information, undermining others, becoming aggressive or withdrawn, avoiding responsibility, missing deadlines, becoming unwell and the list goes on. Not really productive behaviours. At home we may see some of the same things, and again they won't help make a happy home. I am not suggesting that we need to instigate a tickle time policy for the workplace (although it could make it a whole lot more fun) but encouraging that instead of reacting to the behaviour of others first exploring why that behaviour is occurring. As someone once said 'all behaviour is communication'. 

Happy, healthy, resilient people lead better 
I know as leaders (at work, in social or community groups, in our homes) we need to be mindful of the needs of those around us but we also need to be aware of our own levels of health, happiness and resilience. Seeking support and guidance is not weakness, it is a key tool to build positive resilience. Taking a measure of your own wellbeing regularly will help you recognise when things are getting out of balance so you can act early rather than fall into a downward spiral of stress-overload, unnecessary mistakes, time mismanagement and increasing dismay. 
As followers, supporters, colleagues of leaders we also need to be mindful of where they are at as well. We want our leaders to be as well and strong as they can be, not in an aggressive manner, but in those skills that can make them a positive influence on our workplaces, community/social groups and homes. Often as a leader people don't ask you how you are, you are expected to be on form and if you are not then assumptions are made that may not be fair or reasonable. I go back to what I said earlier about all behaviour being communication... these leaders in our lives are people too and to have the opportunity to be able to be human and still respected really does make a difference. 

At the end of the day I guess this all boils down to communication and relationships
Forming positive relationships with those around you supports that sense of wellbeing. What makes individuals feel happy and healthy and resilient will differ, we are all unique after all, so being able to support those around you appropriately is key (or at least making an attempt to!) 
How we communicate is just as important as what we say, sometimes more so. Some people just need someone to listen to them, others want advice, some just want peace and quiet whist others may want to get out and about and do something new. Stephen Covey in his 7 Habits of Highly Effective People talks about communicating with loved ones and suggests that if we listen, empathise, appreciate and affirm then that will help. There are many ways to communicate, just be aware that the message you are sending is not always the message that is received so it is best to tune in to others, be mindful and truly connect. 

Tuesday, 15 April 2014

Listening to Learn or is it Learning to Listen


“The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them.”  ~Ralph Nichols

A bit of a sideways step this time as listening seems to be a topic that has been presented to me in various ways in the last week or so. I have been writing this on and off over the last few days so I hope it makes sense.

Have you heard the following statement before?

Often people are not really listening, just waiting for their turn to speak

Have you experienced conversations like this? You know, where we seem to be talking at cross purposes. I am thinking many of us have and I would imagine that perhaps a few of us may have been the impatient one wanting their turn!

I know that my impulsivity sometimes has me jumping in during a conversation before I pause to absorb, I know at times I get excited and want to share my great idea or current thought before the other person has finished… so this is a real work in progress for me. I know learning ‘wait time’ made me a better teacher and I hope a better friend. I also know when I manage my impulsivity and attend to the conversation it is amazing how the questions come naturally, how much I learn about the other person, and myself. One of my favourite things is meeting new people and hearing about their world, I have had amazing conversations with fellow passengers on planes (I know this isn’t everyone’s cup of tea!) and taxi drivers and people I meet whilst waiting in line. Even though I rarely meet them again my world is richer for the conversations we have had.
"Listening looks easy, but it's not simple. Every head is a world." — Cuban Proverb
  
For me real listening is about the other person. It has the potential to solve arguments before they start (how often does a conflict arise that is based around miscommunication?) The fine art of listening is sometimes hearing what isn't said, a bit like reading between the lines (but please make sure you check in to see if you are right!) Feeling really heard has the capacity to fill our tanks and improve our sense of wellbeing and worth. Listening is reciprocal- both parties gain from the dialogue, I often learn from you when I actively tune in.

I figure that real listening demands for a short time that we are living in the moment, alongside the person we are listening to, with mind and heart open. We hear them and help them tell their story, by honestly being there. The questions we ask are genuine and not designed to meet our agenda but theirs- sometimes they don’t even know their agenda and being listened to helps them discover it. Celia Lashlie spoke about this at the Teachers Matter conference earlier this year when suggesting that if we want to help people in crisis we need to stop looking at our watches and computers and other assorted gadgets, stop believing we know the answer and know better, and instead focus on the other person, step inside their bubble and hear their truth. I couldn’t agree more.

"Silence is a source of great strength." — Lao Tzu

I am currently doing a course on the Habits of Mind (with KarenBoyes from Spectrum Education- useful personally and professionally) and one of the areas we have been focusing on is pausing, paraphrasing and probing. Very briefly here is the strategy as I understand it:

·        Pausing allows the speaker space to think and speak clearly, they may continue speaking and go deeper than they would normally. Pausing also allows the listener the opportunity to reflect on what they have heard.
·        Paraphrasing is when the listener tells the speaker what they have heard and checks in to see that they have got it right. Paraphrasing gives the speaker a chance to reflect on what they have spoken about and clarify any misconceptions.
·        Probing is when the listener asks questions to get greater clarity about the problem or learn more about the other person and their perspective. Through answering questions the speaker may come to new understandings or greater clarity, they may discover solutions that were hiding inside them. 

This strategy fits with various coaching models including John Shackleton’s method (Inspire Your Team is a practical guide that is easy to read and well worth the effort) and Jan Robertson's Coaching Leadership (another great book especially designed for school setting but the process could transfer well I think). The BIG thing that comes through is that listening is pivotal to building great teams, working with others, contributing to the wellbeing of others and helping people build resiliency (their can-do-ness!).

What a terrific gift to give another person… a little of your time and energy. Thank you for listening to me by reading this, please feel free to send through questions and comments and we can have a conversation :)  

"The greatest compliment that was ever paid me was when one asked me what I thought, and attended to my answer."— Henry David Thoreau

Resources: 

John Shackleton- Inspire Your Team 
Jan Roberston- Coaching Leadership 

And for those of you who are looking for a longer quote, just in case, I thought I would share this with you too :)

"To listen fully means to pay close attention to what is being said beneath the words. You listen not only to the 'music,' but to the essence of the person speaking. You listen not only for what someone knows, but for what he or she is. Ears operate at the speed of sound, which is far slower than the speed of light the eyes take in. Generative listening is the art of developing deeper silences in yourself, so you can slow our mind’s hearing to your ears’ natural speed, and hear beneath the words to their meaning."
— Peter Senge